Here you’ll find useful information on:
● If your finance application is approved
● Signing your finance agreement
● Paying your deposit
● Understanding your monthly payments
● Managing your finance agreement
● If your finance application is declined
If your finance application is approved
You’ll receive an email with your tailored finance offer.
✔️ Review and sign your finance agreement within three days
✔️ Upload a valid form of ID (passport or driving licence)
✔️ Upload a photo of your signature
✔️ Pay any required deposit
Important: You'll have three days to complete your order, pay your deposit, and book your delivery or collection.
Signing your finance agreement
✔️ Black Horse: Your PIN can be found on the Direct Debit page of your finance documents.
✔️ Evolution Funding: Your PIN will be sent to you by text message.
Paying your deposit
✔️ Check your inbox and junk folder.
✔️ Alternatively, log in to My Account, select Your Order, and you'll find your deposit payment link there.
Understanding your monthly payments
📅 Your first monthly payment is usually taken around one month after you've received your vehicle. After that, payments will be collected monthly for the duration of your finance agreement.
📄 For your exact payment schedule, please refer to your finance agreement or contact your lender directly.
Managing your finance agreement
Changing your Direct Debit details or payment date
If you'd like to update your bank details or discuss changing your payment date, you'll need to contact your lender directly. Their contact details can be found in your finance agreement.
Settling your finance early
If you're considering ending your finance agreement early, please contact your lender to discuss your options.
Depending on your agreement:
✔️ You may need to pay an early settlement fee
✔️ Check your contract for full details
✅ We can also settle part‑exchange finance for you
If your finance application is declined
Unfortunately, we're unable to see or provide the specific reason why a finance application has been declined.
If you'd like more information about your credit profile or the factors that may have affected your application, we recommend contacting:
Experian
📞 0115 828 6738
🕒 Monday to Friday, 9am to 5pm
You can also create a free Experian account through their app to access your credit report and receive support with future enquiries.