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Welcome to cinch help and support
Help and support
Categories
What do you need help with?
Use the search bar above or browse our categories below to find the answer to your question.
Buying a car
Money-back guarantee, new cars, cinch Stores, quality checks, payments and more
Delivery and collection
When and where you can get your car, how much it costs and how to make changes after ordering
Sell my car or part exchange
How they work, what documents you need and how we value cars
Car care
All your questions about cinchServicing, cinchCover, and more
Finance
Buying a cinch car on PCP or HP, settling your existing finance and more
Warranty
90-day warranty, cinchCover extended warranty, claims, payments and breakdowns
Cancellations, returns and refunds
Returns within 14 days, cinch Store returns, tax questions and more
How cinch works
cinch contact details, complaints, questions about your account, plus your legal and consumer rights
Get support
Report a vehicle problem?
Please use our online tool to log a vehicle problem ticket.
Need more help?
Click here to contact our Contact our Customer Service team