To get an update on your repair, contact the provider responsible for your warranty or cover. For used cars purchased from cinch, this may be cinch, Assurant, or RAMP depending on your cover. For brand-new cars purchased from Marshall, repair updates are provided directly by the supplying Marshall dealership.
If you've purchased a used car from cinch...
Repairs covered by our 3-month warranty
If your repair is being covered under our 3-month warranty, please contact us directly:
📞 Call: 0333 015 4101
📩 Email: hello@cinch.co.uk
cinchCover
If your repair is being covered by cinchCover, please contact Assurant directly:
📞 Call: 0333 220 6622
🕒 Opening hours: Monday to Friday, 9am to 5pm
📩 Email: cinchcover.warranty@assurant.com
cinchCare
If your repair is being covered by cinchCare, please contact RAMP directly:
📞 Call: 0330 094 7270
🕒 Opening hours: Monday to Friday, 9am to 5pm
📩 Email: customer_care@ramplimited.co.uk
What if I've purchased a brand-new car from Marshall?
✅ If your brand-new Marshall vehicle is currently being repaired, please contact the Marshall dealership that supplied your car directly for an update.
The dealership can provide information on:
✔️ Repair progress
✔️ Parts availability
✔️ Estimated completion dates
✔️ Workshop appointments
As repairs for brand-new Marshall vehicles are managed by the supplying dealership, cinch is unable to provide repair updates. For the latest information, please contact your Marshall dealership.