All cinch cars are thoroughly inspected to meet quality standards. If you find an issue at delivery or collection, inform the handover specialist or report it via 'My Profile.' You can refuse the car if unhappy, and cinch offers a 14-day money-back guarantee for peace of mind.
All cinch cars are thoroughly checked in line with our quality standards.
If you spot something unexpected at delivery or collection:
✔️ Let your cinch handover specialist know straight away
✔️ Alternatively, you can raise the issue with our Customer Service team through My Profile and select Report a problem
If you're unhappy with the car at the point of delivery or collection, you're under no obligation to accept it. We'll take the car back and discuss the next steps with you.
⚠️ Important: All cinch cars come with a 14-day money-back guarantee, giving you extra peace of mind after purchase.