cinch Cars Limited offers a quick, courteous complaint resolution process via email, online form, or mail. After data protection checks, they investigate and aim to resolve issues within three business days or provide next steps. Unresolved complaints can be escalated to South Yorkshire Trading Standards for goods or the Financial Ombudsman Service for regulated activities, with cinch abiding by their decisions.
We aim to provide a quick, courteous and fair resolution to every complaint.
You can get in touch with our Complaints Team using any of the methods below:
📩 Email us complaints@cinch.co.uk
🌐 Submit your complaint using our online webform
✉️ Write to us at:
cinch Cars Limited
Form 2
18 Bartley Wood Business Park
Bartley Way
Hook
Hampshire
RG27 9XA
How it works
We'll aim to resolve your complaint as quickly as possible and keep you updated while we work to put things right.
If we aren't able to reach a resolution, we'll send you a Final Response Letter. This will explain our decision, outline any available escalation options and let you know the timescales for referring your complaint.
If your complaint relates to your vehicle, you may be able to refer the matter to South Yorkshire Trading Standards Services
If your complaint relates to a regulated activity (in relation to finance where we've acted as a credit broker), you may be able to refer the matter to The Financial Ombudsman Service.
We will abide by any final decision made by either South Yorkshire Trading Standards or the Financial Ombudsman Service.