cinch Cars Limited offers a quick, courteous complaint resolution process via email, online form, or mail. After data protection checks, they investigate and aim to resolve issues within three business days or provide next steps. Unresolved complaints can be escalated to South Yorkshire Trading Standards for goods or the Financial Ombudsman Service for regulated activities, with cinch abiding by their decisions.
We aim to provide a quick, courteous and fair resolution to every complaint.
You can get in touch with our Complaints Team using any of the methods below:
📩 Email us complaints@cinch.co.uk
🌐 Submit your complaint using our online webform
✉️ Write to us at:
cinch Cars Limited
Form 2
18 Bartley Wood Business Park
Bartley Way
Hook
Hampshire
RG27 9XA
How it works
We'll need to complete some Data Protection checks, and then we'll take details from you about what went wrong so we can investigate your complaint and work out what we need to do to put things right.
If we can resolve things within three business days, we will do so and then email you to confirm we have closed the complaint and what actions we took.
If things are a little more complicated and are going to take longer to put right, we'll email you to acknowledge your complaint in writing and set out the next steps.
If we cannot resolve your complaint, we'll issue you a Final Response Letter. This will detail which of the following escalation options may apply to you and any timescales in which you will need to refer your complaint.
If we're unable to resolve your complaint in respect of goods supplied by us, you may refer the matter for independent Alternative Dispute Resolution (ADR) to South Yorkshire Trading Standards Services.
If we're unable to resolve your complaint in respect of regulated activity (for example where we have acted as a credit broker), you may refer the matter for independent Alternative Dispute Resolution (ADR) to The Financial Ombudsman Service.
We will abide by any final decision made by either South Yorkshire Trading Standards or the Financial Ombudsman Service.