cinch offers a 14-day money-back guarantee on cars, allowing free home collection or return to stores with a full refund, including fees. If returning a financed car, they notify the lender and refund deposits, but customers should confirm with lenders. Vehicle tax refunds are processed by the DVLA upon return, with cancellations and refunds for unused months, while direct debit payments stop automatically without current month refunds. More details are on their returns page.
How do returns work?
We’re confident you’ll love your car, but we’re only happy if you are too. That's why every cinch car comes with a 14-day money-back guarantee.
If you change your mind within 14 days, returning your car is simple.
✔️ We'll collect the car from your home free of charge, or if you prefer, you can return it to one of our cinch Stores
✔️ This applies whether your car was delivered or collected
✔️ This applies to cars purchased online or in a cinch Store
✔️ If you decide to return your car, you'll receive a full refund, including any admin and delivery fee you've paid
Want to discuss returning your car or changing to a different one? Please contact us as soon as possible on:
📞 0333 015 4101
🕒 Monday to Friday, 8am to 6pm
What happens to my finance if I return my car?
If you've arranged finance but decided to return your car within the 14-day money-back guarantee period:
✔️ We'll notify your finance provider that the vehicle is being returned
✔️ Any deposit you've paid will be refunded
⚠️ Important: We'll inform your lender of the return, but we recommend contacting them directly as well to confirm any next steps and ensure your finance agreement is updated correctly.
What happens to my car tax if I return?
If you've paid your vehicle tax in full for 6 or 12 months, the process is straightforward:
✔️ We'll notify the DVLA once we've received the vehicle and V5C logbook
✔️ Your vehicle tax will be cancelled automatically, as road tax doesn't transfer with the vehicle
✔️ The DVLA will calculate any refund based on any unused full months remaining
✔️ Your refund will be sent by cheque to your DVLA-registered address, usually within six weeks
If you pay for your vehicle tax by Direct Debit, future payments will be cancelled automatically. However, you won't receive a refund for the current month's payment.
👉 For more information on DVLA tax refunds, click here
Need more information?
For full details of our return policy, including eligibility and exclusions, visit our 14-day money-back guarantee page.