Our Commitment to Fair Treatment and Support Under the FCA’s Consumer Duty
As an organisation, we are committed to ensuring our customers receive good consumer outcomes in line with the FCA’s Consumer Duty.
The Consumer Duty means you should receive clear and understandable communications, products and services that meet your needs and offer fair value, and the customer support you need, when you need it.
If you require any additional support during your purchase, please visit our links page page, which provides details of organisations that can offer further guidance and assistance.
If at any time you feel you have not received the information or support you expected from us, please contact us using the address or telephone number provided here.
If I take out finance on a vehicle, what commission will cinch receive?
cinch will receive a commission payment from a lender if you enter into a finance agreement as a result of our introduction. This payment is typically a fixed fee or a fixed percentage of the amount you borrow and may vary depending on the lender and product type.
Further details about the commission we receive can be found in our commission statement document and the agreement you signed with Evolution Funding or Blackhorse. Please refer to this for further information.
If you would like to know the commission amount cinch received from your finance order, please fill out a quick enquiry form here, and we will provide you with the details.
How will my personal data be used and stored?
All personal data will be used and stored securely as detailed within our privacy policy.
Rest assured, your privacy is very important to us.
How can I do a subject access request?
Email dpo-office@cinch.co.uk
One calendar month from date of request