How do I manage my GAP insurance policy (claims, end of cover, cancellation)?

🆘 How do I make a claim?

If your car is written off or stolen, contact AutoTrust as soon as possible:

📞 0344 573 8069
📩 GAPclaims@carcareplan.co.uk

You must notify AutoTrust:

• within 120 days of the total loss, and
• before accepting a settlement from your car insurance provider

They’ll guide you through the claim and what documents you’ll need.

📅 What happens when my GAP policy ends?

Your cover ends on the end date shown in your policy schedule.

cinch doesn’t currently offer the option to renew GAP insurance.

❌ What’s the cancellation policy?

Within the 30‑day cooling‑off period

You’ll receive a full refund, as long as you haven’t made a successful claim.

The cooling‑off period starts on:

• the policy start date, or
• the day you receive your policy documents (whichever is later)

After the cooling‑off period

You can still cancel anytime.

You’ll receive a pro‑rata refund for the remaining cover, minus an administration fee, in line with the terms and conditions.

How to cancel

To cancel your policy, contact AutoTrust directly:

📞 0344 573 8069