This article provides guidance on reporting problems during the 90-day warranty, including using the 'My Profile' portal or calling for mobile repairs. Repairs must be done by approved garages, and courtesy cars are provided if repairs exceed 8 hours or parts take over 48 hours. After the warranty, support depends on having cinchCover or cinchCare; otherwise, issues are generally not covered unless proven present at purchase.
Here you’ll find useful information on:
● How do I report a problem during my 90-day warranty period?● Can I choose my own garage?● Will I get a courtesy car?● Can I make a claim after my 90-day warranty?
Here you’ll find useful information on:
● How do I report a problem during my 90-day warranty period?
● Can I choose my own garage?
● Will I get a courtesy car?
● Can I make a claim after my 90-day warranty?
How do I report a problem during my 90-day warranty period?
You can report a problem during your 90-day warranty by heading to ‘My Profile’ and selecting 'Report a problem' or by giving us a call on 0333 015 4101.
We’ll arrange for a cinch mobile repair van to diagnose and, where possible, fix the issue at your location.
If a repair van isn’t available or the issue can’t be fixed on‑site, we’ll help you get booked in at a nearby cinchServicing at Marshall store or another approved repairer
Can I choose my own garage?
Not at the moment. All repair bookings must be made with one of our approved repairers. We will always aim to arrange repairs with a garage that is conveniently located near you to make the process as easy as possible.
Will I get a courtesy car during my 90-day warranty period?
Yes, you’ll get a courtesy car under the 90-day warranty if your authorised repairs meet either of the following criteria:
✔️ The estimated labour time exceeds 8 hours and/or:
✔️ Parts required to complete the repair take longer than 48 hours to arrive
Please note that this is subject to our warranty terms and conditions.
Can I report a problem after my 90-day warranty has ended?
If you’re experiencing a mechanical or electrical problem after your 90-day warranty has ended, here’s what to do.
✅ If you have cinchCover or cinchCare
Please use the relevant link below to get support:
Your provider will guide you through the next steps.
❌ If you don’t have cinchCover or cinchCare
Issues that appear after the 90-day warranty aren’t usually covered. If you believe the issue was present when you bought the car, please follow the steps below:
1️⃣ Contact us using this simple enquiry form
2️⃣ Include all required details
3️⃣ We’ll review the details, and a member of our team will be in touch