The article explains that cancellations before delivery or collection are simple, with full refunds including admin and delivery fees. For financed orders, the finance provider is notified, and deposits refunded. Customers are advised to contact their lender directly to confirm updates. Contact is available via phone Monday to Friday, 8am to 6pm.
How do cancellations work?
We understand that plans can change — no worries!
If you change your mind before your delivery or collection day, cancelling your order or switching to a different car is straightforward.
✔️ Simply get in touch and let us know
✔️ This applies to cars purchased online or in a cinch Store
✔️ If you decide to cancel, you'll receive a full refund, including any admin and delivery fee you've paid
Want to discuss cancelling your order or switching to a different car? Please Please submit a cancellation form as soon as possible and a member of the Customer Experience team will call you to discuss next steps.
What happens to my finance if I cancel my order?
If you've arranged finance but decide to cancel before your delivery or collection day:
✔️ We'll notify your finance provider that the vehicle is being cancelled
✔️ Any deposit you've paid will be refunded
⚠️ Important: We'll inform your lender of the cancellation, but we recommend contacting them directly as well to confirm any next steps and ensure your finance agreement is updated correctly. Please also note that any credit searches may remain on your credit file.