Here you’ll find useful information on:
● How do cancellations work?
● What happens to my finance if I cancel my car?
How do cancellations work?
We understand that plans can change — no worries!
If you change your mind before your delivery or collection day, cancelling your order or switching to a different car is straightforward.
✔️ Simply get in touch and let us know
✔️ This applies to cars purchased online or in a cinch Store
✔️ If you decide to cancel, you'll receive a full refund, including any admin and delivery fee you've paid
Want to discuss cancelling your order or switching to a different car? Please contact us as soon as possible on +44 (0) 3330154101 and we'll do our best to help.
What happens to my finance if I cancel my order?
If you've arranged finance but decide to cancel before your delivery or collection day:
✔️ We'll notify your finance provider that the vehicle is being cancelled
✔️ Any deposit you've paid will be refunded
⚠️ Important: We'll inform your lender of the cancellation, but we recommend contacting them directly as well to confirm any next steps and ensure your finance agreement is updated correctly.