Here you’ll find useful information on:
● How do returns work?
● Can I return my car to a cinchStore?
● What happens to my finance if I return my car?
● What happens to my tax if I return?
How do returns work?
We’re confident you’ll love your car but we’re only happy if you are 😊 that’s why we offer a 14-day money-back guarantee.
✔️ If you change your mind, we’ll collect the car from your home for free
✔️ This applies whether your car was delivered or collected, bought online, or bought in a cinchStore
You’ll get a full refund, including:
✔️ Admin fee
✔️ Delivery or collection fee (if you paid one)
Want to discuss returning your car? Fill in an enquiry form and we’ll get in touch
Can I return my car to a cinchStore?
✅ Yes! If you'd prefer to return to a cinchStore, let us know when we get in touch to discuss the return.
What happens to my finance if I return my car?
If you return your car within 14 days:
✔️ We’ll inform the finance provider the car's coming back to us
✔️ Your deposit will be refunded
Important: We'll notify your lender that you're returning the vehicle. However, we recommend contacting them directly as well to confirm the return and discuss any next steps that may be required.
What happens to my tax if I return?
If you decide to return your car and you’ve paid your road tax in full for 6 or 12 months, here’s what happens:
✔️ Ownership update - once we receive the car and V5C logbook, we notify the DVLA
✔️ Automatic cancellation - road tax doesn’t transfer with the car, so it’s automatically cancelled
✔️ Refund calculation - the DVLA refunds any unused full months (the current month isn’t refunded)
✔️ Refund payment - sent as a cheque to your DVLA‑registered address, usually within six weeks
If you pay monthly by Direct Debit, future payments will be cancelled automatically, but you won’t receive a refund for the current month.