How do I make a claim?
You can make a claim on your 3‑month warranty by heading to ‘My Profile’ and selecting Report a problem or by giving us a call on 0333 015 4101.
We’ll arrange for a cinch mobile repair van to diagnose and, where possible, fix the issue at your location.
If a repair van isn’t available or the issue can’t be fixed on‑site, we’ll help you get booked in at a nearby cinchServicing at Marshall store or another approved repairer
Can I choose my own garage?
Not at the moment. All repair bookings will need to be made with one of our approved repairers.
Will I get a courtesy car?
Yes, you’ll get a courtesy car under the 3-month warranty if your authorised repairs meet either of the following criteria:
✔️ The estimated labour time exceeds 8 hours
✔️ Parts required to complete the repair take longer than 48 hours to arrive
Please note that this is subject to our warranty terms and conditions.
Can I make a claim after my 90-day warranty?
If you’re experiencing a mechanical or electrical problem after your 3-month warranty, here’s what to do.
✅ If you have cinchCover or cinchCare
If you’ve taken out extra cover, please use the relevant link below to get support:
Your provider will guide you through the next steps.
❌ If you don’t have cinchCover or cinchCare
Issues that appear after the 3-month warranty aren’t usually covered.
However, if you believe the issue was present when you bought the car, please follow the steps below:
- Contact us using this simple enquiry form
- Include all required details, including:
- evidence of the issue
- confirmation that it was present at the time of purchase
- We’ll review the details, and a member of our team will be in touch