We're sorry to hear that something isn't quite right. As your car was bought directly from Marshall Motor Group through the cinch website, Marshall handles everything related to your purchase and any aftercare, including complaints.
This means cinch isn’t able to review or resolve issues with the car’s condition, the sales experience, delivery, or anything that happens after the sale. To get this sorted as quickly as possible, the best thing to do is contact the Marshall dealership that supplied your car.
You can follow the steps outlined in Marshall’s Complaints Handling Policy and find contact details for their dealerships 👉 here.